Background

• Our client, China Mobile Hong Kong Company Limited ("CMHK"), is one of the mobile network operators possessing the most frequency spectra resources in Hong Kong
• In view of its fast-growing 5G network and home broadband businesses, CMHK wished to enhance the productivity of its equipment warehouse which supports the maintenance work of its base station facilities around Hong Kong

Challenges

• With a labour- dependent operation, CMHK’s equipment warehouse generated massive amount of paper documents every day. Such practice was inefficient and prone to error
• Though there are a number of different parties involved in its day-to-day warehouse operations including internal engineers and external contractors/suppliers, CMHK did not have a standardized system to connect these users for synchronized warehouse information. This caused a waste of time and efforts on back-and-forth offline communication
• Due to the lack of digital records on goods inbound/outbound, it was difficult for CMHK to monitor and control work progress and inventory status at the warehouse.

Solutions

• Tradelink provided CMHK with a cloud-based warehouse management system (WMS), coupled with the use of mobile applications, handhelds and QR codes, to digitalise the management of warehouse operations
• Connecting different users through a standardised platform, the WMS enables warehouse operations and inventory status to be updated in real time for different users to access
• With the implementation of online approval, CMHK can achieve better control over its warehouse operations.

Benefits

• Established paperless warehouse environment that minimizes human errors
• Introduced a centralised system that enhances the transparency of information and controls over warehouse operations and inventory status
• Time for stock-taking and goods pick-up scheduling is significantly shortened with the use of handheld devices and centralised system during inbound and outbound workflow
• Warehouse productivity doubled due to digitization and streamlined workflows