Identity management
Optimise digital customer journey through advanced data analytics
Glassbox is among the fastest growing tech companies in Israel and one of the world's leading provider of Customer Experience Analytics Solutions. As their only partner in
Hong Kong, Tradelink provides local deployment and tier 1
support of Glassbox's Customer Experience Analytics Solutions.
Customer Experience Analytics help businesses identify insights from data captured during customer journey, enabling them to fully understand their customers' behaviour across different touchpoints and prioritise timely
enhancements to create frictionless customer experience that powers customer loyalty and maximises digital efficiency.
Optimise customer experience in 3 steps with Glassbox's Customer Experience Analytics Solutions
Capture
Capture intact customer data across multiple websites and mobile app journeys for analysis
Analyse
Provide real time analysis on customers' behaviour and struggles with customised reports on anomalies and trends for monitoring
Optimise
Identify customer journeys with the highest conversions and areas for enhancements
Benefits:
- Improves customer satisfaction, Net Promoter Score (NPS) and app ratings
- Provides timely response to customer enquiries and prioritises enhancements
- Optimises customer engagement and conversion rates
- Quantifies revenue impact of customer experience
- Reduces deflection from apps to other channels
- Validates hypotheses and test new contents with ease
