Reporting to the Assistant Manager – Call Centres, the CSE shall provide professional and high quality service on:
To handle customers' telephone/email enquiries on products, services and problem solving through inbound telephone calls. To ensure the customers' needs are met in a timely fashion to achieve customer satisfaction.
As part of the Customer Service Department, this position will provide customers' feedback on service improvements to make Tradelink's products and services more accessible and user-friendly.
Duties and Responsibilities:
Provide professional and high quality service in handling customers' enquiries and provide timely response to customers in solving problems.
Escalate issues immediately when the problems require more in-depth information or assistance.
Bring forward customers' feedback on services &/or products with a view to improve customers' satisfaction.
Attend designated training courses as required to enhance the skill and/or product knowledge in serving our customers.
Perform other clerical tasks as assigned from time to time.
Perform other activities related to providing excellent customer service as required from time to time.
Job Specification:
HKCEE/DSE or equivalent; Chinese and English must be passed in the public exam
Patient, pleasant and be able to work independently
Good communication skill with good telephone manner
1-2 years of working experience in customer service / hotline centre
Fluent spoken English, Mandarin and Cantonese
Hands-on knowledge in PC hardware/software & MS Windows operating system
Willing to perform shift duties
Fresh Graduate with part-time CS experience will also be considered
Interested parties please apply with a detailed CV with present and expected salary to: The Human Resources Department, Tradelink Electronic Commerce Limited, 11F & 12/F, Tower B, Regent Centre, 63 Wo Yi Hop Road,
Kwai
Chung, Hong Kong or by fax: 25991680 or e-mail: hrdept@tradelink.com.hk
Reporting to the Manager – Processing Centre, this position is responsible for the processing of trade documents applications and other related clerical duties.
Duties and Responsibilities:
Processing of trade document applications submitted to the Service Centre, which includes data entry, document checking and validation, payment collection, contacting customer for data clarification.
Filing and other general office duties.
This position requires to take a flexible shift of working hours between 9:00a.m. and 7:00p.m. on weekdays (8 hours), and 9:00a.m. and 1:30p.m. (4 hours) on alternative Saturdays.
May need to work overtime in case of necessary.
May need to work in different locations as backup of collection centres.
Job Specification:
Minimum of Form 5 education.
At least 1 years of clerical and customer service experience, preferably in data entry and which deal with the public.
Experience in import / export trade is definitely an advantage.
Good PC knowledge of MS Office, fast and accurate typing skills.
Attentive to details and good team spirit.
Interested parties please apply with a detailed CV with present and expected salary to: The Human Resources Department, Tradelink Electronic Commerce Limited, 11F & 12/F, Tower B, Regent Centre, 63 Wo Yi Hop Road,
Kwai
Chung, Hong Kong or by fax: 25991680 or e-mail: hrdept@tradelink.com.hk
We are inviting talents to join our Hong Kong based software development team. The job holder will participate a wide range of electronic commerce project development work. As a technical team member, you will have a
chance to learn different technology and apply it in developing browser based applications for Government and corporate solutions.
Duties and Responsibilities:
Conduct technology research and evaluation.
System implementation and integration.
Testing and documentation.
Job Specification:
Bachelor's Degree in Computer Science, Computer Engineering, Information Engineering or related disciplines.
At least 2 years of experience (Analyst Programmer) in software design and development using Java, and/or other programming languages like python.
Experience in web-based user interface development is a must.
Knowledge in AI technologies like Computer vision, Natural Language Processing will be an advantage.
Knowledge in OCR will be an advantage.
Knowledge in NoSQL database will be an advantage.
Good communication and interpersonal skills.
Proficient in English and Cantonese.
Interested parties please apply with a detailed CV with present and expected salary to: The Human Resources Department, Tradelink Electronic Commerce Limited, 11F & 12/F, Tower B, Regent Centre, 63 Wo Yi Hop Road,
Kwai
Chung, Hong Kong or by fax: 25991680 or e-mail: hrdept@tradelink.com.hk
This position is responsible for the first line support to the mission-critical application and production system. The person should be well versed in Linux shell scripts and SQL statements to generate reports and manage batch jobs. Overnight standby duty is required to support both on-line and batch environment.
Job requirements:
Diploma or Degree in Computer Engineering, Information Technology, Computer Science, or similar credential.
Experience in SQL and Linux shell script.
Knowledge in computer operations is a must.
Fresh graduate also consider.
Job duties:
Manage and control the schedule of routine cronjobs and ad-hoc batch jobs.
First line support to the on-line application system and overnight batch jobs. And conduct investigation to application/message failure.
Monitor performance of XML transactions and handle failure messages.
Perform data archive and retrieval, and job submission.
Conduct application release in a control environment.
Prepare and maintain procedures for newly release applications and associated operations instructions.
Monitoring application performance and generating application performance reports.
Writing associated Linux shell scripts and SQL statements to generate reports.
It is expected that there will be ad hoc out of hours work required to handle system cutovers and critical applications/batch problems.
Interested parties please apply with a detailed CV with present and expected salary to: The Human Resources Department, Tradelink Electronic Commerce Limited, 11F & 12/F, Tower B, Regent Centre, 63 Wo Yi Hop Road,
Kwai
Chung, Hong Kong or by fax: 25991680 or e-mail: hrdept@tradelink.com.hk
Reporting to the Assistant Manager - LAN Services, this position is responsible for the support and maintenance of computer network and office automation to the internal users including reside in head office and
branch
offices. The key responsible area covers the overall Local Area Network support, system implementation, system maintenance and administration. Overnight and standby duty is required to support both on-line and batch
processing environment as well as to handle network and systems changes.
Job requirements:
Provision of technical support to Tradelink internal users and related services.
Responsible for daily operation on all aspects of support, maintenance issues and LAN rooms environment.
Conduct product evaluation and recommend the best solution for Tradelink.
Perform administration and support task on network security on LAN infrastructure.
System administration and support in Microsoft Windows, Linux systems, and Microsoft Exchange Server.
Handle incident and need to work on call basis.
Job duties:
Degree/Diploma in Computer Engineering, Information Technology, Computer Science or similar credential.
At least 1 years working experience in similar role.
Holder of MSCE and/or CCNA is an advantage.
Backup software experience e.g. Veritas Backup Exec.
Ms Exchange support experience.
Network troubleshoot skills for Netscreen/Fortigate firewall and H3C switches / Core switches.
Knowledgeable in UNIX/Windows system administration & hardware integration.
Strong technical knowledge in PC LAN.
Excellent analytical and problem-solving skills.
Good inter-personal skills and able to work independently.
Excellent spoken and written English.
Interested parties please apply with a detailed CV with present and expected salary to: The Human Resources Department, Tradelink Electronic Commerce Limited, 11F & 12/F, Tower B, Regent Centre, 63 Wo Yi Hop Road,
Kwai
Chung, Hong Kong or by fax: 25991680 or e-mail: hrdept@tradelink.com.hk
Reporting to Vice President, Production Operations and Technical Support, this position is to provide on-going management & support of the 7x24 production systems, including the GETS platform, the commercial services application platform and the associated telecommunication network. This covers the various infrastructure components, e.g. UNIX servers, routers, firewall, SAN storage, and related application software packages.
Frequent communication and coordination with outsourced service providers is expected. Ad hoc after office hour work would be required.
Duties and Responsibilities:
To provide support and management for all system and network infrastructure components. This includes UNIX system administration, hardware setup and configuration, performance monitoring and capacity planning.
To provide software support to end-users thru problem identification and resolution, escalation of problem to senior management and the system vendors, also to conduct software upgrades and implementations.
To support the telecommunications network for current and future requirements so that a reliable service is provided to our clients to meet the required performance levels.
To evaluate and recommend new technology items those are applicable to the company, and incorporate as appropriate in the technology forward plan.
To provide 7x24 2nd levels support to our facility services providers on related technical matters.
Job duties:
Degree in computer Engineering, information Technology, computer science, or similar credential, preferred with IT security related certificates, such as CISSP, CISA.
Minimum 5 years solid experience of UNIX and SAN infrastructure administration and experience on performance monitoring and tuning.
Preferably with hands-on experience on system and network security – firewall, intrusion detection system, and data encryption products.
Knowledge in Web and internet technologies, and experience in web application development and programming are added advantages.
Project management experience can be bonus.
Stable, proactive, good interpersonal, analytical and problem solving skill, able to work independently and under pressure.
Interested parties please apply with a detailed CV with present and expected salary to: The Human Resources Department, Tradelink Electronic Commerce Limited, 11F & 12/F, Tower B, Regent Centre, 63 Wo Yi Hop Road,
Kwai
Chung, Hong Kong or by fax: 25991680 or e-mail: hrdept@tradelink.com.hk
Reporting to the Senior Vice President (Business Development)
Manage specified projects, from initiation, development, implementation, to project rollout.
Identify and develop new business opportunities for Tradelink.
Undertake any other responsibilities as required.
Duties and Responsibilities:
Achieve growth and hit sales targets.
Maintaining fruitful relationships with existing customers.
Identifying new sales leads by contacting potential partners/customers; discovering and exploring opportunities, pitching products and/or services.
Design and implement a strategic business plan that expands company's customer base and ensure it's strong presence.
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
Identify emerging markets and market shifts while being fully aware of new products and competition status.
Assist the SVP in recruiting and managing the business partners, and preparation of business plan.
Design and develop solutions and prepare proposals for new customers.
Manage the development and rollout of the new services, including the coordination of actions by different Tradelink departments to ensure that the service is completed according to agreed requirements, as well as
delivered according to schedule and within budget.
Skill required:
Existing merchant clients network in retail and F&B is preferred.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
Ability to drive the sales process from plan to close.
Strong business sense and industry expertise.
Creative talents and the ability to solve tough problems.
In-depth knowledge of the payment industry and its current events.
The ability to handle pressure and meet deadlines.
Excellent time management and organisation.
Proven sales track record.
Job Specifications:
A degree in Computer Science, Business Administration, or similar credentials.
Successful previous 5 years' working experience as a sales representative or sales manager, consistently meeting or exceeding targets.
A combination of general business experience and payment background.
Excellent communication, problem solving and interpersonal skills.
Interested parties please apply with a detailed CV with present and expected salary to: The Human Resources Department, Tradelink Electronic Commerce Limited, 11F & 12/F, Tower B, Regent Centre, 63 Wo Yi Hop Road,
Kwai
Chung, Hong Kong or by fax: 25991680 or e-mail: hrdept@tradelink.com.hk
