Background

• Our client is one of the largest home furnishing specialists in Hong Kong with a comprehensive network of retail outlets and a growing eShop business
• The client is a long-term partner of Tradelink as they have already been using our warehouse management system for its inventory management

Challenges

• Due to the increased delivery volume from its fast-growing online and retail businesses, the client's warehouse and delivery teams had to spend tedious efforts in confirming delivery address with its customers
• Human errors from paper delivery note can lead to missed deliveries and extra cost for re-delivery

Solutions

• Tradelink provided an eAddress System to the client to enhance its eShop and POS delivery function
• Based on user input, the client's eShop can communicate with the eAddress system to obtain a more reliable delivery address automatically
• Geocoder function is integrated into the client's POS system providing auto validation of address and more reliable zone/region data for delivery information updates

Benefits

• Improves delivery efficiency and accuracy by 50%
• Saves time and manpower required for manually processing paper delivery notes and double-checking with customers by 50%
• Reduces re-delivery cost due to invalid address by 50%
• Reduces paper usage by 80%