貿易通 2021 年年報

Environmental, Social and Governance Report (Continued) 環境、社會及管治報告（續） 83 二零二一年年報 貿易通電子貿易有限公司 社會（續） 業務常規（續） 產品責任 本公司向使用我們服務及產品的客戶提供熱線服 務、現場技術支援及培訓。本公司亦承諾通過改進 及升級，繼續力臻完善我們的服務及產品，旨在為 客戶提供最可靠優質的方案。本公司於業務各個範 疇不遺餘力達到服務目標，致力實現高標準。 為實踐我們對客戶提供可靠優質服務的承諾，本公 司實施獲 ISO 9001:2015 認證的客戶服務質量管理 體系。 ISO 9001 的認證表明，本集團能夠持續提供 滿足客戶所需並符合適用法例法規的產品及服務， 並致力提升客戶滿意度。 ISO 9001 標準乃根據多個 質量管理原則制定，包括以客為本、最高管理層的 激勵及領導作用、流程方法及持續改進。 本公司遵守香港法例第 486 章《個人資料（私隱）條 例》（「私隱條例」），並於經營業務時按照私隱條例 項下的原則收集資料。本公司指導及規定其僱員謹 慎及適當地處理客戶的個人資料。僱員僅限於為客 戶提供服務時方可使用所需的客戶個人資料。本公 司僅於提供服務時及按照客戶的指示處理其個人資 料並以此方式行事，且不會處理其個人資料作任何 其他用途。本公司不會於未得到客戶同意的情況下 向任何其他第三方披露客戶的個人資料。本公司於 其私隱政策中明確訂明其對客戶私隱的責任，並參 照私隱條例的修訂、其他適用私隱法律以及其他成 熟司法管轄權區的趨勢及做法不時檢討及更新其私 隱政策。 Social (Continued) Operating Practices (Continued) Product Responsibility The Company provides hotline service, on-site technical support and training for customers who use our services and products. The Company also pledges to continuously improve our service and products through enhancements and upgrades with an aim to deliver the best possible reliable and quality solutions to our customers. The Company does the best to meet the set service targets and strives to achieve high standard in different aspects of our operations. To uphold our pledge to customers to deliver reliable and quality services, the Company implements a quality management system for our customer services which is ISO 9001:2015 certified. The certification demonstrates our ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and our commitment to enhance customer satisfaction. The ISO 9001 standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. The Company observes the Personal Data (Privacy) Ordinance (Cap. 486) (the “PDPO”) and the data collection principles under the PDPO in conducting our business. The Company educates and requires our staff to handle personal data of our customers carefully and properly. Access to the personal data of the customers is limited to those employees who have a genuine need to access to such personal data in order to perform the services to the customers. The Company will only process the personal data of our customers to the extent, and in such a manner, as is necessary for the purposes of provision of our services and in accordance with the customers’ instructions and will not process the personal data for any other purposes. The Company will not disclose the personal data of our customers to other third parties without the consent of customers. The Company stipulates clearly our privacy obligations to customers in our Privacy Policy which will be reviewed and updated from time to time to take account of legislative amendments to PDPO, other applicable privacy law and trends and practices in other mature jurisdictions.