貿易通 2021 年年報

Environmental, Social and Governance Report (Continued) 環境、社會及管治報告（續） 76 Tradelink Electronic Commerce Limited Annual Report 2021 持份者參與（續） Stakeholders Concerned matters Engagement channels 持份者 關注事宜 參與渠道 Customers 客戶 – Product/service quality/service level – Product/service price – Customer information/personal data confidentiality – Cyber security – Employment practices – Business ethics (anti-corruption and prevention of bribery) – Corporate governance Product/service terms and conditions, code of conduct, contracts, letter of undertaking on integrity, meetings and training, after-sales service (customer inquiries or complaints) 產品╱服務條款及條件、操守守則、合約、誠 信承諾函、會議及培訓、售後服務（客戶查詢或 投訴） – 產品╱服務質素╱服務水平 – 產品╱服務價格 – 客戶資料╱個人資料保密性 – 網絡安全 – 僱傭常規 – 商業道德（反貪污及防止賄賂） – 企業管治 Suppliers 供應商 – Business ethics and credit – Fair trade – Mutually beneficial strategic alliances – Corporate governance Negotiation of contracts, meetings 磋商合約、會議 – 商業道德及信用 – 公平交易 – 互惠互利戰略夥伴 – 企業管治 Community 社區 – Community development – Social welfare – 社區發展 – 社會福利 Volunteer/community work and charitable activities 義工╱社區服務及慈善活動 Stakeholders’ Engagement (Continued)